Based on the results of the survey, CLAS is focusing on Supervisory Effectiveness in two key areas: Conflict Management and Performance Management.

Cynthia Joyce from the Office of Ombudsperson presented the following two part in-service on Conflict Management to supervisors:

• Difficult Conversations: What they are how to handle them effectively (.ppt)
  • Conflict Management Style Assessment (.pdf)
  • Conflict Management Presentation Bibliography (.pdf)
• Emotional Intelligence (.ppt)

To respond to Performance Management, we created a CLAS Performance Review and Performance Management Tools website for P&S and Merit staff members. The Performance Review website also includes the new CLAS Self-Evaluation form and Perfomance Review form for P&S and Merit staff.

As always, we thank you for your cooperation in improving our workplace. Please feel free to contact the Working at Iowa (WI) Action Committee if you have any questions or concerns.