Beginning in 1995, the College of Liberal Arts employed staff to assist departmental faculty and staff in their use of computing technology for their administrative and instructional needs. While increased use of computing technologies, including e-mail, the Internet, electronic forms, and the like represent opportunity for enhanced productivity and communication, it also presents the challenge of increasing the complexity of day to day work. The increasing number of College positions for computer support has been in response to this environmental shift.
At this time, the College has 9.25 full time staff members who support departments and programs of the College. This document attempts to clarify the expectations of both department and college staff with respect to the scope of responsibility for these staff positions to enhance the working relationship.
This document will always be a “work in progress” and will be revised periodically as the need arises.
Below is an outline of our expectations for the support provided by our Computing Consultants. Please feel free to contact Aletia Morgan if there are issues that you feel are not described adequately herein.
What do we cover?
- Work with faculty & staff regarding selection of new PC/Mac systems
- Support faculty & staff PC/Mac systems in UI main campus offices
• Hardware troubleshooting & repairs
• Software assistance & troubleshooting for Windows & Macintosh systems - Support of standard applications
• Eudora (E-Mail)
• Corporate Time
• Norton AntiVirus
• Internet Browsers
• Microsoft Office, including - - Installation & support of faculty/staff office computers, including data and application migration to new systems
- Record and verify computer asset placement to facilitate collegiate replacement of aged systems
- Coordinate support calls with ITS Help Desk (4-4357)
- Support for college-funded Instructional Computing Facilities, where present (not ITC labs)
- User training
• Informal one-on-one user training (new users, computers, tools, etc.)
• Periodic topical user meetings and seminars
• CLAS-IT E-Mail announcements
And as time permits: - Support other department-specific software
- Install & support computers in Teaching/Research Assistant offices
- Occasional assistance in resolving departmental web site issues
a ) Word
b ) Excel
c ) Powerpoint
d ) Access (PC Only)
What we don't cover?
- Faculty research computing facilities
- Instructional Technology Center (ITC) computer labs and General Assignment classrooms
- Departmentally-owned servers
- Regular maintenance of department, faculty, or course web sites
- Personally-owned computers or home networking