Apple Macintosh - General Information

UI Microsoft Exchange E-mail Creation Requests
Links to have a new Microsoft Exchange e-mail account created for a user, a shared departmental account, or for a resource.

Macintosh Keychain Reset
Directions on how to reset a Macintosh 10.4 keychain after changing the login password.

UI Wireless Macintosh IOWA Domain Authentication
This Apple article (#303471) documents the steps to enable HawkID-based single sign-on for 10.4.6 to 10.4.11.

UI Wireless Configuration Instructions
The University of Iowa ITS HelpDesk instructions for configuring various operating systems to work with the campus wireless service.

Mac 10.4 Remote Desktop Connection
A guide to using the built-in remote desktop feature of Windows XP Professional from a Macintosh OS X computer (Download software).

Microsoft Office Open XML File Format Converter (Download)
Converts files that use the new Office Open .XML file formats.

Reset the PRAM and NVRAM
Information on resetting the parameter random access memory (PRAM) and nonvolatile RAM (NVRAM) on Macintosh computers.

Entourage 2004 and 2008 Configuration
Instructions for configuring a faculty/staff member within the University of Iowa campus Exchange e-mail system.

Eject a CD/DVD disc (PPC)
On a PowerPC-based Macintosh (but not an Intel-based Macintosh), you may use Open Firmware to eject a CD or DVD disc when normal methods for ejecting it have not succeeded.

Uninstalling Norton AntiVirus 10 for Mac
ITS HelpDesk page containing removal steps.

StuffIt Expander
A standalone extractor utility for Macintosh OS X.

ITS Computer Security Information
Information on keeping your computer safe and secure.

ITS Anti-Spam Tool
Information on reducing the amount of spam mail you receive.

HawkID Password Changes
Reset your University HawkID password online.

Troubleshooting Tips

• When utilizing the Migration Assistant to move user data, it will only work with local user accounts, and will not work with HawkID accounts.
• Article ID: 25773 Transferring data with setup assistant FAQs (10.3 and 10.4)
• When emptying the Trash, if a message appears about unable to complete the operation, hold down the "Option" key when selecting Finder | Empty Trash.
• Apple help page: Troubleshooting when your iMac G5 computer won't turn on.