Microsoft Windows - General Information

UI Microsoft Exchange E-mail Creation Requests
Links to have a new Microsoft Exchange e-mail account created for a user, a shared departmental account, or for a resource.

UI Wireless Configuration Instructions
The University of Iowa ITS HelpDesk instructions for configuring various operating systems to work with the campus wireless service.

WinXP Remote Desktop
Information and instructions for using the built-in remote desktop feature of Windows XP Professional from a Windows 98/ME/2000/XP or Macintosh OS X computer.

Microsoft Shadow Copy Client
Allows an end user on a Windows 98/2000/XP workstation to restore a corrupted or deleted copy of a file or folder stored on a Windows 2003 Server.

Recover a Previous Version of a File or Folder
Documentation provided by ITS on how to restore a corrupted or deleted file or folder stored on the CLAS network space.

Configuring Outlook 2007
A document provided by ITS for configuring Outlook 2007 for use with the University of Iowa campus Exchange e-mail system.

ITS Computer Security Information
Information on keeping your computer safe and secure.

ITS Anti-Spam Tool
Information on reducing the amount of spam mail you receive.

HawkID Password Changes
Reset your University HawkID password online.

Microsoft Office 2007 Training Resources

Demo: Up to Speed with Word 2007
Introductory video demo covering the basic features such as the Ribbon and the Mini toolbar within Microsoft Word 2007.

Demo: Up to Speed with Outlook 2007
Introductory video demo covering the basic features such as the Ribbon and the Quick Access Toolbar within Microsoft Outlook 2007.

Demo: Up to Speed with PowerPoint 2007
Introductory video demo covering the basic features such as the Ribbon and some useful commands within Microsoft PowerPoint 2007.

Demo: Up to Speed with Excel 2007
Introductory video demo covering the basic features such as the Ribbon and the new Page Layout view within Microsoft Excel 2007.

Demo: Up to Speed with Access 2007
Introductory video demo covering the basic features such as the Ribbon and the Navigation Pane within Microsoft Access 2007.

Webcast: Top 10 Tips for Microsoft Office 2007 E-mail
Integrated solutions for managing your time and information involving Microsoft Outlook 2007.

Blogcast: Intro to the Office 12 User Interface
Basic video demo displaying the user interface within Microsoft Office 2007.

QuickGuide: Save As a PDF in Microsoft Word 2007

The following steps detail how to use the Microsoft "SaveAsPDFandXPS.exe" add-in. Assuming that the add-in is installed, to create a simple PDF of an existing document:

1. Click the Microsoft Office Button, and then highlight "Save As".
2. Click the PDF or XPS link.
3. Enter the desired name in the File Name field.
1. Ensure that "PDF (*.pdf)" is selected in the Save as type field.
2. Select the desired location to save the file (usually "My Documents").
3. If desired, check the box labeled "Open file after publishing".
1. This check box is available only if a PDF reader is installed.
4. Select the desired optimization radio button:
• If the document requires high print quality, select "Standard (publishing online and printing)".
• If the print quality is less important than file size, select "Minimum size (publishing online)".
5. If desired, click the Options button in order to set the page range to be printed, to choose whether markup should be printed, and to select the output options. Click the OK button when finished setting any of the desired option settings.
6. Click the Publish button.

QuickGuide: Configure an Outlook 2007 Personal Address Book

By default the campus global address list is used within Microsoft Outlook as the default contact list. For users that wish to utilize a personal address list, the following steps need to be performed:

1. Open Microsoft Outlook 2007.
2. Select the Tools | Address Book menu item.
3. Select the Tools | Options menu item on the window that appears.
4. From the "Show this address list first:" drop down menu select "Outlook Address Book | Contacts".
5. Click the OK button to accept the changes and close the Addressing window.
6. Select the File | Exit menu item to close the Address Book window.
7. To change the way the address are shown (by first name or by last name):
1. Select the Tools | Account Settings menu item.
2. Click the Address Book tab on the window that appears.
3. Highlight the desired address book to change, and then click the Change button.
4. Select the desired method of showing the names, and then click the Close button.
5. Click the Close button to close the Account Settings window.
8. Close and reopen Microsoft Outlook 2007 for the changes to take effect.

QuickGuide: Remove an Attached Item Without Deleting the E-mail From Outlook 2007

In order to save on storage space, at times it is advantageous to remove an attachment from a received e-mail, but still retain the body of the message. For users that wish to remove an attached item, the following steps may be performed:

1. Open Microsoft Outlook 2007.
2. Locate the e-mail with the attached item to be removed.
3. Double-click on the e-mail to open it in its own window.
4. Right-click on the attached item's icon (near the top of the message window), and select "Remove" from the fly-out menu.
5. Once the attached item has been deleted, close the message, saving changes when prompted.

QuickGuide: Scan a Picture in Windows Vista

While there are a variety of graphical and scanner packages available on the market, Windows Vista allows the user to easily scan in pictures natively:

1. Open Windows Photo Gallery.
2. Click the Start button, click All Programs, and then click Windows Photo Gallery.
3. To change the location where scanned files are stored:
1. Select the File | Options menu item.
2. Click the Import tab.
3. Select the “Settings for: Scanners” drop-down menu option, and then click the Browse button.
4. Navigate and highlight the folder to contain the scanned images, and then click the OK button.
5. Click the OK button to accept the changes and close the Windows Photo Gallery Options window.
4. Select the File | Import from Camera or Scanner menu item.
5. In the window that appears, click the scanner that you want to use, and then click the Import button.
6. In the window that appears, ensure that the “Profile: Photo” drop-down menu item is selected.
7. Select the desired color options from the “Color:” format drop-down list.
8. Select the desired file type to use when saving the scan from the “File type:” drop-down list.
1. A TIF will be larger than the same picture saved as a .JPG because .JPG can be compressed, which makes the file smaller - at the cost of lower visual quality.
9. Select the resolution to use when scanning the file from the “Resolution (DPI):” field.
1. Resolution is the amount of detail that is visible in an image. Use a higher number such as 300 for good quality printouts, or use a lower number such as 96 for monitor only viewing.
10. Adjust the brightness and contrast settings to achieve the initial desired effect.
11. Click the Preview button to see how the picture will appear when scanned, making adjustments and previewing again as needed.
12. Click Scan button to scan the picture.
13. When the scan has completed, enter tag information if desired.
1. While optional, adding tagged information allows the image to be easily found or organized.
14. Click the Import button.
15. When finished scanning, select the File | Exit menu item to close Windows Photo Gallery.

Troubleshooting Tips

Language Bar Troubleshooting

If the Language Bar is not working, try opening a Command Prompt window and execute the following command (without the quotes): "regsvr32.dll msutb.dll".

Recovering From a Corrupted Registry

View the Microsoft Knowledge Base article #Q307545 for detailed steps in repairing a corrupted registry that prevents a machine from booting up.

Manually Uninstall Norton/Symantec AntiVirus (XP / Vista)

How to remove the antivirus client when the Add/Remove Programs applet fails.